FAQ's

Where are the candles made?

Texas - USA

What days do you ship orders?

We ship orders Monday through Friday

When will my order ship?

All in-stock orders ship same day if received before 2pm CST.

Can I change my order or cancel my order?

We do our best to ship orders out FAST, however if you realized a mistake or need to cancel, please contact us as soon as possible so we can fix the mistake before the order has shipped. Once the order has left our facility, it will be your responsibility to return the goods for an exchange or refund. Return shipment fees will be the responsibility of the customer unless the mistake was our own.

How much will my order cost to ship?

All orders $100 or more ship FREE, any order $99.99 and below ship for a flat rate of $6.95.

Do you accept money orders or checks?

No, please see the payment icons options at the bottom of the page.

When will my credit card be charged?

We charge your card soon as your order is shipped.

Will I pay taxes?

Only if you live in the state of Louisiana. We ship from our warehouse in Louisiana and by law we must charge taxes.

What carrier do you use to ship orders?

We mostly use the USPS but occasionally we ship via FedEx.

Do you ship outside the United States?

At this time we only ship inside the lower 48 contiguous States.

Do you sell wholesale?

Orleans Candles is strictly an online retailer and we do NOT produce the products we sell. Please contact the manufacturer for wholesale information.

Do you offer discounts?

Yes! Sign up for our emails and new customers will be given a welcome email along with a thanks for joining coupon code.

Do you ever have sales?

Yes, we periodically have sales on overstock and seasonal items.

Can I use reed diffuser oil in my fragrance lamp?

No, reed diffuser oil is used with reed sticks only.

 What are you top fragrances?

Everyday Best Sellers in the following order:

1. Creme Brulee (BEST SELLER)

2. Orleans no.9 (BEST SELLER)  *Will soon pass Creme Brulee as #1 scent*

3. Fine Linens

4. French Quarter

5. Southern Magnolia

Fall Best Sellers in the following order:

1. Creme Brulee

2. Spice Market

3. Orange Cinnamon

4. Beignet

5. Praline 

Christmas Best Sellers in the following order:

1. Blue Spruce

2. Christmas Passion

3. Noel

4. Fireside

5. Frankincense & Myrh

Do you have a list of all your fragrances?

Yes, please click > See all Orleans Fragrances

Can I get a free sample?

Currently the only way to sample is by purchasing individual votives here > Votives