Shipping & Returns

    • Shipping Information
     
      OrleansCandles takes the guess work out of shipping costs with a $6.95 flat rate shipping fee for each 
      order. Most orders will ship FedEx Ground, however occasionally we will ship through the US Postal 
      Service.  Please keep in mind we currently ship only to the contiguous United States.

    • OrleansCandles in-stock items will normally ship within 36 hours after receipt of your order.  We strive to have ample stock however sometimes items will be on back order.  In the event of a back order we will contact you regarding the orders status and we can make an informed decision as to whether or not to cancel the order.   OrleansCandles.com will also notify you in the unlikely event that an item becomes unavailable after you have purchased it.  Please make sure to provide correct phone numbers and email addresses. 


    • Customers need to double check that all shipping information is correct and error free.  Be sure to include apartment numbers, P.O. Box numbers, etc., otherwise shipments will be returned to us.  All shipping cost, including secondary shipping, will be the customers responsibility. 

    • Return Policy

    • At OrleansCandles.com we strive to exceed your expectations, however in the event you are not completely satisfied with your purchase we offer a no-hassle 30 day return policy.  We will refund your order, excluding the original delivery charge.  Alternatively, if prefered, we will exchange the item.

    • Please carefully inspect your order upon delivery.  If an item arrives damaged or defective,  call customer service at (855)469-8779 and a representative can arrange an exchange or return for you.  Damaged goods must be reported within 5 days of receiving order.

    • All returns and exchanges will be processed after items are returned to our warehouse.  Once returned you should expect a credit refund within 72 hours.  

    • Please be advised:
    •    1) Goods will only be accepted for return if they are dispatched within 30 days of delivery. 
    •    2) Returned items must be in new condition and in original packaging.
    •    3) If you wish to cancel an order please do so within 48 hours of purchase.
    •    4) Please inspect merchandise upon delivery and notify us (855)469-8779 within 5 days for damaged and
    •        defective goods.
    • If you have questions regarding our return policy or wish to speak to a representative about a return please call (855)469-8779 or email us at sales@orleanscandles.com

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